Frequently Asked Questions

Everything you need to know about your Lo-Fi experience.

How long does shipping take?

Standard domestic orders typically arrive within 5-7 business days, while international shipping can take 10-14 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start a request.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for our signature relaxed fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your garments sustainably made?

Yes, Lo-Fi is committed to ethical production. We use organic cotton and recycled materials wherever possible, working exclusively with Fair Trade certified factories.

Can I change or cancel my order?

Once an order is placed, it is processed quickly to ensure fast delivery. You can request changes or cancellations within 60 minutes of purchase by contacting support.